We use the information we collect to process bookings and payments, confirm and manage your visit, respond to inquiries, send updates about events you've registered for, improve the site and our tours, and meet legal and safety obligations. With your consent, we may also send occasional newsletters about upcoming events — you can unsubscribe at any time.

We use cookies and similar technologies to keep the site running smoothly, remember your preferences, and understand how visitors move through the site via analytics. You can disable cookies in your browser settings at any time; some features, like completing a booking, may not work properly without them.

We do not sell your personal information. We share it only with trusted service providers who help us operate the site and business — such as payment processors, booking/ticketing platforms, and email or analytics providers — and only to the extent needed for them to perform their service. We may also disclose information if required by law, or to protect the safety of our guests and staff.

We retain personal information only as long as needed to fulfill the purposes described in this policy, or as required by law. We use reasonable administrative and technical safeguards to protect your data, though no method of transmission or storage is completely secure.

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of the personal information we hold about you, and to opt out of marketing communications. To exercise any of these rights, contact us using the details below.

Our site and events are intended for adults. We do not knowingly collect personal information from children under 13, and events involving overnight stays or paranormal investigations are not designed for young children.

We may update this policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this section will always reflect the most recent version.